Developer Advocate
Kong
I’ve had the unique opportunity to work in Developer Relations roles across three very different companies—Developer Plus (Freshworks), a Developer-first B2B company (BrowserStack), and an open-source developer first with a enterprise offering (Kong). In these roles, I’ve been involved in supporting and enabling developers to use our platforms effectively. But my work didn’t stop there—I also collaborated closely with various stakeholders to demonstrate how DevRel contributes to business success. Whether it was helping beginners get started by attracting enterprise end users, bringing valuable user feedback to the product team, or tracking community activities at the account level to guide business decisions, I’ve seen and experienced how DevRel can build stronger relationships with developers and drive business growth. I want to share these experiences and insights with others in the hope that they can apply them to their own work and see the real impact that DevRel can have on a company’s success.
How DevRel Contributes to Business Success
In today’s evolving tech landscape, understanding the true value that Developer Relations (DevRel) brings to an organization is more important than ever. DevRel is often seen as public-facing, attending conferences, giving talks, creating tutorial videos, and writing technical blogs.This perception, coupled with economic challenges like those seen during COVID-19, led to many DevRel positions being impacted by cost-cutting measures.
When starting a Developer Relations (DevRel) team, it’s important to ask, “What value does DevRel bring, and why should a business invest in it?
This talk, We’ll discuss how DevRel can strategically align with business goals, not just by engaging external developers but also by fostering internal collaboration with stakeholders. DevRel teams can offer actionable insights that help shape the product roadmap and ensure it aligns with broader business objectives.
Leveraging tools and data, we can now measure the impact of DevRel initiatives, helping businesses invest wisely. We’ll also explore how Product-Led Growth (PLG) and open-source strategies can be used to attract enterprise users, and how developers’ contributions, from community forum, learning platform interactions to GitHub activity, can be analyzed at an account level to drive business decisions.
In this session, we’ll also cover how tools like CommonRoom and Orbit can aggregate community activities and map them to Salesforce campaigns, allowing you to directly attribute community engagement to your sales pipeline at the account level—without pressuring developers with sales pitches.
Talk to us about developer relations training, strategy, research, and execution support for your team.